Return and Refund Policy

At Avantis Canada, we provide specialized medical mobility equipment. Due to health, safety, and hygiene regulations, as well as the high-precision nature of these devices, we do not accept returns and do not offer refunds once a product has been shipped.

1. No Returns / Final Sale All sales of mobility scooters and related equipment are considered Final Sale. We do not offer "change of mind" returns or exchanges. We encourage all customers to review product specifications or contact our Mississauga team with questions prior to completing a purchase.

2. Delivery Inspection & Shipping Damage It is the customer's responsibility to inspect the product immediately upon arrival.

  • Reporting Period: If the product is damaged during transit, you must notify Avantis Canada within 24 hours (1 business day) of delivery.

  • Documentation: Please email photos of the damage, the packaging, and the shipping label to contact@avantiscanada.ca.

  • Resolution: For units damaged during transit, we will provide the necessary replacement parts and technical guidance to restore the unit to factory condition.

3. Shipping Fees & Responsibilities

  • Inbound & Outbound Shipping: All shipping fees associated with the initial delivery and any subsequent transport of the unit for service or parts are the sole responsibility of the customer.

  • Non-Refundable: Shipping costs are non-refundable under any circumstances.

4. Manufacturer Warranty & Repairs While we do not accept returns, we stand behind our products.

  • Warranty: All scooters are backed by a 1-year Comprehensive Manufacturer’s Warranty.

  • Service: If a mechanical or electrical issue arises, we will provide the required replacement parts. If a repair is necessary, our technical team will assist in resolving the issue to ensure your device remains operational.

5. Usage Verification Avantis mobility scooters are equipped with internal diagnostic software that records motor usage. This data is used to verify the condition of the unit and ensure that any reported issues are handled according to the warranty terms.